• If a client with a Commercial Address has an emergency, please try to conference call in a live person by calling 416 455 4341

  • If there is no answer, please text 416 544 4341 a message “911 – …”. For example, “911 – Bob Smith – 416 111 2222 – Internet down”

  • Otherwise, select an option below & click the LINK

LINK
1. Device is on/Internet Connection Available – Schedule an Online tech

LINK
2. Device is off/Internet Connection not Available – Schedule an Onsite Tech

LINK
3. Speak to Technical Consultant

LINK
4. Customer Service, Billing & Admin

1. LINK: Device is on/Internet Connection Available – Schedule an Online tech

  • Suitable for most technical issues providing client’s device is on and has access to internet

  • If client’s device will not turn on or cannot get on the internet Schedule an ONSITE TECH instead (2. LINK)

  • Technician will call and connect remotely to diagnose & resolve the issue

    • $89/hr for client with Commercial address

    • $79/hr for client with Residential address

    • 1/2-hour minimum charge

    • $35 Cancellation Fee unless cancellation request received 24 hours in advance

2. Device is off/Internet Connection not Available – Schedule an Onsite Tech

(a) Ask client location: Greater Toronto Area or Barrie area? 

(b) Click proper link just below 

LINK: Greater Toronto area

LINK: Barrie area

  • Suitable for technical issues where client’s device will not turn on or cannot get on the internet

  • Technician will come to your location to diagnose & resolve the issue

    • $89/hr for client with Commercial address

    • $79/hr for client with Residential address

    • 1-hour minimum charge

    • $35 Cancellation Fee unless cancellation request received 24 hours in advance

  • Travel Fees Apply

3. LINK: Speak to Technical Consultant

  • Suitable for request where clients want to discuss:

    • A technical issue or project before scheduling a technician.

    • For example, does CGOC help with iphone issues? Help need to migrate email system, getting an estimate for Cloud Services, New Server, Network, Computer, etc

4. LINK: Customer Service, Billing & Admin

  • Suitable for request about unpaid invoice(s)/bill(s), client problems, complaints, cancellations, and all misc. items

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