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If a client with a Commercial Address has an emergency, please try to conference call in a live person by calling 416 455 4341
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If there is no answer, please text 416 544 4341 a message “911 – …”. For example, “911 – Bob Smith – 416 111 2222 – Internet down”
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Otherwise, select an option below & click the LINK
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Suitable for most technical issues providing client’s device is on and has access to internet
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If client’s device will not turn on or cannot get on the internet Schedule an ONSITE TECH instead (2. LINK)
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Technician will call and connect remotely to diagnose & resolve the issue
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$89/hr for client with Commercial address
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$79/hr for client with Residential address
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1/2-hour minimum charge
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$35 Cancellation Fee unless cancellation request received 24 hours in advance
Suitable for most technical issues providing client’s device is on and has access to internet
If client’s device will not turn on or cannot get on the internet Schedule an ONSITE TECH instead (2. LINK)
Technician will call and connect remotely to diagnose & resolve the issue
-
$89/hr for client with Commercial address
-
$79/hr for client with Residential address
-
1/2-hour minimum charge
-
$35 Cancellation Fee unless cancellation request received 24 hours in advance
2. Device is off/Internet Connection not Available – Schedule an Onsite Tech
(a) Ask client location: Greater Toronto Area or Barrie area?
(b) Click proper link just below
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Suitable for technical issues where client’s device will not turn on or cannot get on the internet
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Technician will come to your location to diagnose & resolve the issue
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$89/hr for client with Commercial address
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$79/hr for client with Residential address
-
1-hour minimum charge
-
$35 Cancellation Fee unless cancellation request received 24 hours in advance
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Travel Fees Apply
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Suitable for request where clients want to discuss:
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A technical issue or project before scheduling a technician.
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For example, does CGOC help with iphone issues? Help need to migrate email system, getting an estimate for Cloud Services, New Server, Network, Computer, etc
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4. LINK: Customer Service, Billing & Admin
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Suitable for request about unpaid invoice(s)/bill(s), client problems, complaints, cancellations, and all misc. items
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